Service & Licensing

Allroundservice for Licensing, Hardware and Software

To meet the standards of our customers has the highest priority in our company philosophy!
We gladly take up this opportunity and work in a solution-oriented manner in order to meet all personal requirements and wishes of our customers.

Therefore we offer an all-round service, which includes the following services:
• Spare headphones, headphone recycling, lanyards
• Headphone cushion protection
• Shipment and logistics
• Replacement batteries and exchange
• Maintenance and device repair including shipping costs
• Telephone support 24/7
• Theft insurance, if the visitor’s identity card is deposited to secure the return of the equipment

For financing models such as ticket participation, lending and equipment rental, the all-round service is an integral part of the agreement.

When purchasing the technology, the all-round service can be used for an additional monthly fee.

Licensing

You can also license the Content we produce – whether it be city tours, audio walks, videos or photos. This saves you the cost of producing your own content. The existing content can be rearranged according to your specifications. Your customers can then access it on your website, on their own smartphones as an app or on an audio guide. We would be happy to make you an individual offer.